Kristal Francis always displays professionalism, whether assisting customers in person or on the phone.  She is ethical, confidential, responsible and holds her work in high regards.  Ms. Francis can be called upon at any time and is always willing to assist no matter the task.  She shows great initiative in her work.  Ms. Francis was selected for this award because of her warm and friendly attitude, dedication, initiative, helpfulness, patience and consideration.  She communicates well with customers, works well with her co-workers and is, overall an excellent team player.