How do I access NEOGOV Perform?

1. You can access perform by going to the following website https://login.neogov.com/
2. You can also access NEOGOV Perform through the notification email that you received notifying you that your account is active or that your evaluation has started. All notifications from NEOGOV Perform will come to your GVI Email.
3. When you get to the webpage, you will need to enter your username and email address.

What is my username and password?

1. Your username is the same as your GVI email address and if you are an Insight user it is the same password.
2. If you are not a current user, you will receive an email link with a temporary password. You will need to reset your password immediately using the following criteria.

• Password must use twelve (12) or more characters with a mix of uppercase and lowercase letters, numbers, and symbols (example: %$#@& *!).
• Password must not be the same as the current password or one of the previously used passwords.
• Password must not be a commonly used word or phrase.
• Password cannot contain first name, last name, or username.

What happens if I forget my password?

1. If you forget your password, go to https://login.neogov.com/ and click on “Forgot your username or password.” This will take you to a page where you can request to rest your password in Perform.
2. Please note that the password criteria remain the same whether you are setting a new password or resetting.
3. Perform will periodically ask you to change your password.

Who will conduct my evaluation?

1. Your immediate supervisor will conduct your performance evaluation. The Human Resources representative of your agency provided us with this information.
2. You can view your assigned immediate supervisor in Perform by clicking on your name which is located on the top right corner of your screen.
3. This will open a menu. Click on My Profile.

How different is this from the traditional paper evaluations?

1. Perform recreated the traditional paper evaluations and converted it into a digital format.
2. The evaluation uses nineteen (19) core competencies to rate all and an additional six supervisor competencies that are specific to manager evaluations.
3. Perform requires that a second person in the chain of command reviews and approves all applications (when applicable) before the process is complete.

When do I meet with my immediate supervisor in person?

1. While Perform occurs online, there are two steps that require a face to face or virtual meetings with your immediate supervisor. The first one is in the Before Ratings stage and the second one is in the After Ratings stage.
2. These meetings provide you and your supervisor with an opportunity to discuss the evaluation in the beginning and after you both complete your ratings.

How long will the evaluation process take?

1. The evaluation has three stages, Before Ratings, Ratings, and After Ratings.
2. There is no rule to complete the evaluation in one day. There entire process can take place over 2 months, and it can vary depending on when each person completes their steps in the evaluation process.
3. A video outlining the steps of the evaluation process is available on the DOP website.

How will I know when the evaluation process starts?

1. All notifications in NEOGOV Perform will go to your GVI email address.
2. Everyone involved in the evaluation process will receive an email letting them know that the evaluation process has started.
3. When you receive this email, you will be able to review the evaluation content and the steps in the evaluation process.
4. The first step in the evaluation process is for your immediate supervisor or rater of record.
5. You can learn more about this by viewing the employee and supervisor videos on Perform on the DOP website.

What do I do if I do not get an email notification about my performance evaluation or one of my employees did not get an email about their performance evaluation?

1. Please contact the Human Resources representative of your agency to let them know that you did not get an email notification.

What do I need to do when the evaluation process begins?

1. Check your email for the link to access your evaluation and click on it.
2. When you log into Perform, the dashboard will show you your current task as well as any of your overdue tasks.
3. Click on the task and follow the steps. There is an instructional video on the Division of Personnel’s website that walks you through steps in the evaluation process.

How will I know when the evaluation process ends?

1. The current evaluation process concludes when the employees complete the last step in the process. NEOGOV Perform sends an email to everyone involved in the evaluation once the employee completes the last step.
2. You will be able to download a PDF copy of your completed evaluation.
3. You can learn more about this by viewing the evaluation processes videos on the DOP website.

How will I know if I need to complete a step in Perform?

1. You will get a reminder to your GVI email every time you have a task. All employees and immediate supervisors will receive an email notifying them when they need to perform a task in the evaluation process or if a task is overdue.
2. Each task in the evaluation process is dependent on the completion of the previous task.
3. This instructional video on the DOP's website provides more information on this.

Who do I contact if I have questions about the evaluation process?

1. Please contact your Human Resources representative at your agency if you have questions about the evaluation process.

Will the result of my current evaluation be available to me during my future evaluations?

1. Yes, any goals set by you and your immediate supervisor will carry over to your next evaluation.
2. Perform also lets you track your performance over time in the Reports section of the program.

After the evaluation is over, will I still have access to the old evaluation?

1. You can access your past evaluations in NEOGOV Perform.
2. You can access them by clicking on My Profile and selecting Evaluations.
3. You can view past evaluations, download them in PDF format or print them.

Do you need to be in the office to complete a step in the evaluation?

1. Evaluations are confidential and we recommend completing the steps and reviewing the results in a secure area using a secure device.
2. You can access the evaluation and complete it using a desktop, laptop, or mobile device.

Who can view my evaluation?

1. Your evaluation is private and the only persons who can viewed it are you, your immediate supervisor, and the person they report directly to.
2. The head of your department/agency and the Human Resources Manager will also be able to view your evaluation.
3. Other employees and persons outside of your agency DO NOT have access to your evaluation or evaluation records.

What are Journal entries?

1. Journal entries are a private feature in the program that allows you to make and send yourself notes about things that you accomplished throughout the year.
2. Journal entries are always private unless you choose to share them with your supervisor and the next person in the chain of command if you want.
3. You can access and create Journal entries from the dashboard or under My Profile.
4. You can also access your journal entries during the Ratings stage of the evaluation.  For employees this will be the Self-Rating step and for supervisors this will be the Rating step.
5. There is a video on journal entries for employees and supervisors on the DOP's website.

Why does my email notification from Perform say probation?

1. The performance evaluation can be used for annual and probationary evaluations.  It does not mean that you are on probation.  It is the title of the program.

Why am I getting more than one email about my employee's performance evaluation?

1. The first email you are getting is to notify you about the start of the evaluation process.
2. The second email is to notify you about the task assigned to you.

Need assistance with troubleshooting Perform? Please reach out to us by completing the NEOGOV Perform Employee Inquiry Form.

Click here, to download the Frequently Asked Questions listed above.

Video Description
00:00 - Supervisor Log in
00:11 - Supervisor Evaluation Task via Unified Dashboard
00:49 - Supervisor Employee Rating: Core Competency
01:38 - Rating Scale
02:39 - Supervisor Rating Access
03:33 - Using a Journal Entry to Support a Rating
04:34 - Supervisor Rating of Employee Narratives
06:23 - Supervisor Assigning Employee SMART Goals
07:13 - Supervisor Overall Rating View
07:54 - Supervisor Submit Employee Rating

Video Description
00:00 - Supervisor After Rating Steps
00:35 - Supervisor's Step as First Approver
00:45 - Supervisor to Review and Sign Rating
02:21 - Second Approver Sign-in and Review of Employee Rating
02:32 - Second Approver's Questions to First Approver in Perform
03:25 - Second Approver Denial
03:58 - First Approver Receiving Second Approver's Denial of their Rating
04:27 - First Approver Locates Reason for Denial and Responds
04:59 - First Approver Resubmitting Their Rating to Second Approver
06:00 - Second Approver to Review and Approve Rating: 2nd Time

Video Description
00:00 - Supervisor Final After Rating Step
00:14 - Evaluation Released to Employee
00:35 - Supervisor to Meet with Employee to Discuss the Evaluation
01:07 - Notes about Employee's Last Step in the Evaluation