TRAINING OVERVIEW

Participate in a Brilliance is the C.U.R.E. Customer Service Workshop with colleagues from across the USVI Government as we discuss and practice techniques for applying C.U.R.E. to our interactions with the people we provide essential services to.

C.U.R.E. is made up of five (5) basic values chosen by employees across the Government of the U.S. Virgin Islands (GVI) to represent our Customer Service Standards:

• • Communicate
  • Understand
  • Respond & Remedy
  • Empower

LEARNING OBJECTIVES
(These learning objectives are subject to modification by the Division of Personnel.)

After completing this workshop, participants will be able to:

• • Diffuse escalating situations through word choice and actions
  • Communicate respectfully and clearly with clients
  • Understand a client's needs using a simple process
  • Respond to all requests no matter how insignificant they may seem
  • Remedy a client's issue by ensuring that a suitable solution is attained and delivered with efficiency, accuracy, and timeliness
  • Empower a client by educating them with relevant, useful information and allowing them to be involved in choosing a solution to their issue

WHO SHOULD ATTEND: Individuals employed with the Government of the U.S. Virgin Islands

WORKSHOP DURATION: 5 hours total (Participants attend two consecutive days of training - Wednesday and Thursday - for 2.5 hours each day.)

SESSION CHOICES:
Choose either the Morning or Afternoon sessions*:

Morning Sessions (9:00 - 11:30 a.m.)
                          or
Afternoon Sessions (2:00 - 4:30 p.m.)

*Participants attend the chosen session time on both consecutive days.

LOCATION: Microsoft Teams video conferencing platform. (The join link will be emailed directly to participants before the first day of training.)

COST: Free

REGISTRATION INSTRUCTIONS

Ask your Human Resources (HR) office to register you for an upcoming workshop.

NOTE: ​​Please get clearance from your supervisor for the training dates and times you are interested in.

2023 WORKSHOP SCHEDULE

Day 1: Wednesday / Day 2: Thursday

• January 25 & 26, 2023 – Morning (9:00-11:30 AM)
• January 25 & 26, 2023 – Afternoon (2:00 – 4:30 PM)

• February 8 & 9, 2023 – Morning (9:00-11:30 AM)
• February 8 & 9, 2023 – Afternoon (2:00 – 4:30 PM)
• February 22 & 23, 2023 – Morning (9:00-11:30 AM)
• February 22 & 23, 2023 – Afternoon (2:00 – 4:30 PM)

• March 8 & 9, 2023 – Morning (9:00-11:30 AM)
• March 8 & 9, 2023 – Afternoon (2:00 – 4:30 PM)
• March 22 & 23, 2023 – Morning (9:00-11:30 AM)
• March 22 & 23, 2023 – Afternoon (2:00 – 4:30 PM)

• April 19 & 20, 2023 – Morning (9:00-11:30 AM)
• April 19 & 20, 2023 – Afternoon (2:00 – 4:30 PM)

• May 3 & 4, 2023 – Morning (9:00-11:30 AM)
• May 3 & 4, 2023 – Afternoon (2:00 – 4:30 PM)
• May 17 & 18, 2023 – Morning (9:00-11:30 AM)
• May 17 & 18, 2023 – Afternoon (2:00 – 4:30 PM)
• May 31 & June 1, 2023 – Morning (9:00-11:30 AM)
• May 31 & June 1, 2023 – Afternoon (2:00 – 4:30 PM)

• June 14 & 15, 2023 – Morning (9:00-11:30 AM)
• June 14 & 15, 2023 – Afternoon (2:00 – 4:30 PM)
• June 28 & 29, 2023 – Morning (9:00-11:30 AM)
• June 28 & 29, 2023 – Afternoon (2:00 – 4:30 PM)

• July 12 & 13, 2023 – Morning (9:00-11:30 AM)
• July 12 & 13, 2023 – Afternoon (2:00 – 4:30 PM)
• July 26 & 27, 2023 – Morning (9:00-11:30 AM)
• July 26 & 27, 2023 – Afternoon (2:00 – 4:30 PM)

• August 9 & 10, 2023 – Morning (9:00-11:30 AM)
• August 9 & 10, 2023 – Afternoon (2:00 – 4:30 PM)
• August 23 & 24, 2023 – Morning (9:00-11:30 AM)
• August 23 & 24, 2023 – Afternoon (2:00 – 4:30 PM)

• September 6 & 7, 2023 – Morning (9:00-11:30 AM)
• September 6 & 7, 2023 – Afternoon (2:00 – 4:30 PM)
• September 6 & 7, 2023 – Morning (9:00-11:30 AM)
• September 20 & 21, 2023 – Afternoon (2:00 – 4:30 PM)

• October 4 & 5, 2023 – Morning (9:00-11:30 AM)
• October 4 & 5, 2023 – Afternoon (2:00 – 4:30 PM)
• October 18 & 19, 2023 – Morning (9:00-11:30 AM)
• October 18 & 19, 2023 – Afternoon (2:00 – 4:30 PM)

• November 15 & 16, 2023 – Morning (9:00-11:30 AM)
• November 15 & 16, 2023 – Afternoon (2:00 – 4:30 PM)
• November 29 & 30, 2023 – Morning (9:00-11:30 AM)
• November 29 & 30, 2023 – Afternoon (2:00 – 4:30 PM)

• December 13 & 14, 2023 – Morning (9:00-11:30 AM)
• December 13 & 14, 2023 – Afternoon (2:00 – 4:30 PM)

Contact Our Team for More Information

For training-specific questions, please contact our following team members:

• Dianne Bynoe-Davis, Training Coordinator 
  Training Email:  training@dop.vi.gov
  Direct Email: dianne.bynoe@dop.vi.gov
  Phone: (340) 774-8588, ext. 5129

• Gabriel Knight, Strategy and Organizational Development Officer (team lead)
  Training Email: training@dop.vi.gov
  Direct Email: gabriel.knight@dop.vi.gov 
  Phone: (340) 774-8588, ext. 5134