Brilliance is the CURE

Is Brilliance your C.U.R.E.?

Join us for a 2-day customer service training to learn the cure.



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Communicate

respectfully and clearly with every customer.
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Understand

the customer's needs.

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Respond

to all requests no matter how insignificant they may seem.
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Remedy

the customer's issue.

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Empower

the customer.

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Training History

The Government of the Virgin Islands (GVI) is committed to providing Brilliant Customer Service to all. In 2016, all government employees received the opportunity to participate in a survey that helped to develop the Customer Service Standards for the Government of the Virgin Islands. The standards: Communicate, Understand, Respond, Remedy and Empower are the key ingredients to cure every customer service ailment. We invite all employees to learn and live the C.U.R.E. to ensure we methodically and consistently provide brilliant service to all whom we serve.